No, an extra hour in the day is not the right answer.

The correct answer is – saying no.

Because, unless you’re a person with complete mastery of life’s chessboard, the inability to say no can mean a loss of control leading to ill-health, stress, poor performance, loss of reputation... ruin.

And it’s obvious why you don’t say no. You’re a professional, driven by a need to give satisfaction: you have aspirations and you’re anxious not to cause offence or disappointment.

Plus, of course, it’s not always easy to say no. For instance, when should you say no? Obviously, you would decline a task that’s beyond your competence. (Wouldn’t you?) In other cases, though, you could ask yourself a few questions. What would be the consequences if you refused? Does your contract allow you to say no? If you did as asked, would your own core goals be advanced?

As for how to say no, here are this week’s tips. When saying no:
 

• Tone of voice and body language are crucial. Think assertive rather than aggressive.
   
• Acknowledge the importance of what you’re being asked to do.
   
• Ask for time to think.
   
• Use reasons, not excuses.
   
• Stay positive. Suggest an alternative solution or someone else better qualified to do it.
   

The foregoing will give you a start as you set out to retake control of your life and sanity. But for more detailed advice on the art of saying no at the right time and in the right place, click here. Or email me your question at theaccountantscoach.

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